Q1. What is your terms of packing?
A: Generally, we pack our goods in neutral paper boxes. If you have legally registered patent,
we can pack the goods in your branded boxes after getting your authorization letters.

Q2. Can I have my own customized products?
A: Yes, customized requirements for color, logo,design, package, carton label, your language mannual is acceptable.

Q3. Can I get sample, and how long will it take?
A: Yes, samples are available. The customers will pay for the sample fee and freight cost. We will deliver it out after 3-10 days of payment receipt.

Q4. It's the first time for me to do business with coolov. How can I trust you?
A: We are contracting cooperative partner of Alibaba Group. Besides, our customers can choose the account which Alibaba One Touch open for our company to make payment. If the buyer can’t receive in time their goods after payment, Alibaba shall take the full responsibility of recovering the buyer’s payment.

Q5. What is the payment term ?
A: 100% TT or Western Union payment for sample orders. As for mass order the below methods are available.
1. 50% deposit by TT, the balance before shipment booking.
2. 50% deposit by TT, the balance against copies of B/L.

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